Term and Conditions
These conditions form the contract between the customer and Sunlight Removals Ltd. It is important that you read them carefully. Alternative terms and conditions can apply if agreed in writing before we start Services. This contract is subject to English law and the jurisdiction of the English Courts unless both parties have agreed otherwise.
1- The Company vehicles are insured for business purposes only. No passengers other than the employees are permitted.
2- 20% of the agreed price (minimum: £50) will be charged upon confirmation of booking; the remaining balance will have to be paid prior to departure from the former address or before unloading in cash on the day or if its bank transfer the payment need to paid in full one day before removal service.
3- Payments can be made by bank transfer, Cheque, over the phone or cash.
- a) Payment by cheque: an additional 3.5% fee will be charged if payment is made by cheque. Cheques must be paid at least 7 days before the day of the removal.
b) Bank transfer: must be paid at least 1 day before the day of the removal.
4- The company has the right to take full payment at any time during the day of the move, but in any case must be paid after items are loaded onto the vehicle.
- a) If the customer is unable to pay for the service, on the day of the move, after the items have been loaded onto the vehicle(s), the items shall be taken to storage and shall only be released once payment has been made.
b) If items are taken to storage, due to non-payment, the customer shall be liable for the cost of storage.
c) If items are taken to storage, due to non-payment, the customer shall be liable for the re-delivery costs.
d) If items are taken to storage, due to non-payment, customer items shall not be released until full payment is received.
e) If items are taken to storage, due to non-payment, customer items shall be held for 28 days. If payment is not received during this time, Sunlight Removals reserves the right to auction the items and use the proceeds to cover the outstanding cost.
6- Any additional items to those declared at the time of quotation may result in change in the price.
7- Packing materials will be additional to the removal quote, unless previously agreed during the quotation process that packing materials are included.
8- Packing services shall not include the packing of drinks, any Flammable items, oils or any other food or drink that is in liquid form and has been previously opened, (Insurance will not cover if these items are packed and loaded to truck.
9- Out of hours charges will be at £30.00 per hour per person after 6.00 pm Monday to Friday.
10- Should Congestion Charges be incurred, these shall be passed on to the customer.
11- If keys are not achieved on time, there will be £95.00 per hour charge for the waiting time.
12- No compensation for damage will be paid if Sunlight Removals has not undertaken any packaging work.
13- Should Toll charges be incurred during the move, these shall be passed on to the customer.
14- No claims for any damages will be entertained if part or self-loading.