Term and Conditions

These conditions form the contract between the customer and Sunlight Removals Ltd. It is important that you read them carefully. Alternative terms and conditions can apply if agreed in writing before we start Services. This contract is subject to English law and the jurisdiction of the English Courts unless both parties have agreed otherwise.

1-The Company vehicles are insured for business purposes only. No passengers other than the employees are permitted. There may be extra cost for customer to drive in the van with driver.

2- 20% of the agreed price (minimum: £50) will be charged upon confirmation of booking; the remaining balance will have to be paid prior to departure from the former address or before unloading in cash on the day or over the phone before unloading, if its bank transfer the payment need to paid in full one day before removal service. Payments can be made by bank transfer, over the phone or cash. Payment Bank transfer: must be paid at least 1 day before the day of the removal.
b. Cash or over the phone payment before unloading.

3- The company has the right to take full payment at any time during the day of the move, but in any case must be paid after items are loaded onto the vehicle.

4- Non-Payment: If the customer is unable to pay for the service, on the day of the move, after the items have been loaded onto the vehicle(s), the items shall be taken to storage and shall only be released once payment has been made.

(b) If items are taken to storage, due to non-payment, the customer shall be liable for the cost of storage.

(c) If items are taken to storage, due to non-payment, the customer shall be liable for the re-delivery costs.

(d) If items are taken to storage, due to non-payment, customer items shall not be released until full payment is received.

(e) If items are taken to storage, due to non-payment, customer items shall be held for 28 days. If payment is not received during this time, Sunlight Removals reserves the right to auction the items and use the proceeds to cover the outstanding cost. Sunlight Removals can claim against the customer if we can’t cover the service charges and storage charges from the goods we hold due to non-payment.

(g) Sunlight Removals can claim against customer who doesn’t pay in full for their job to cover the service cost, any court or solicitor charges will apply to customer invoice.

5- Any additional items to those did not declared at the time of quotation may result in change in the price.

6- Additional items which did not declared in the quote or didn’t provided by customer during the quotation process may change the price on the removals day.

7- Packing materials will be additional to the removal quote, unless previously agreed during the quotation process that packing materials are included.

8- Packing services shall not include the packing of drinks, any Flammable items, gas, oils or any other food or drink that is in liquid form and has been previously opened, (Insurance will not cover if these items are packed and loaded to truck, this will be customer own responsibility and not sunlight Removals Ltd.

9- Out of hours charges will be at £30.00 per hour per person after 6.00 pm Monday to Sunday.

10 – Should Congestion Charges be incurred, these shall be passed on to the customer.

11 – If keys are not achieved on time, there will be £95.00 per hour for one each vehicle charge for the waiting time.

12- No compensation for damage will be paid if Sunlight Removals has not undertaken any packaging work, or if customer is involve self-doing loading and unloading.

13- Should Toll charges be incurred during the move, these shall be passed on to the customer.

14- No claims for any damages will be entertained if part or self-loading.

15- A 20 minute break during any 3 hour period of work will be included in the contract.

16- Any items found to be missing, lost, broken or damaged, must be informed to the supervisor, during or at the end of the job. If this is not done, the company shall not be held responsible. This period shall be extended to 72 hours in the event that we deliver your items from our storage unit.

17- The service will be strictly from the ‘Moving from’ address to the ‘Moving to’ address. No intermediate stoppages will be entertained unless it has been included in the job at the outset.

18- Any parking arrangements, permits and distensions will the Customer’s responsibility. Any parking penalty or penalties issued to our vehicle will be included in the final invoice.

19- Sunlight Removals reserves the right to refuse the job if the customer behaviour is abusive or unacceptable at any stage.

20- On occasions where unusual moves are required such as moving sofas through windows, Sunlight Removals will not take any responsibility for any damage to goods or property.

21- Sunlight Removals shall not be held responsible for any inconvenience or loss caused by adverse weather conditions.

22- Sunlight Removals shall not be held responsible for any inconvenience or loss caused by circumstances beyond our control, such as road closures, breakdown of vehicles, etc.

23- Customers are advised to take the option of buying Goods-in-Transit (GIT) insurance. In the absence of GIT insurance, Sunlight Removals will not be responsible for any damage if the vehicle is involved in an accident.

24- Customers are advised to have their own content insurance in place as any damage to the goods or property during packing, unpacking, dismantling and re assembling will not be entertained.

25- Claims: Claims due to our negligence will be dealt with according to company procedure, such that the customer will need to send details of the issue, in writing to our company address or by email, within 7 days of the incident. The company shall deal with the matter within 28 days of receipt of notification of the incident. b) Customers shall not be permitted to deduct money from the total amount.

26- In the event of making an insurance claim for loss or damage of your goods, your claim shall be subject to the following:

27- Sunlight removals will not take any responsibility for plugging or unplugging the washing machine or dishwasher or any gas items, electric items to be removed from plugs or wires, we are the removals company and our job to carry your goods load and unload and pack your items into boxes, plumbing and electrical job is not cover in our quotation and we don’t take any responsibility for electric and plumbing work, Our insurance may not cover it. Its customer responsibility to unplug washing machine and cooker etc. etc. before removals teams arrive so they can load into truck/van straight away.

28- Furniture dismantling and re-assembling is may be included in your quotation if it’s agreed by us during the quotation progress, Any second items to dismantle and re-assemble back in same condition may not be possible as its depending on the item and the brand, In case we think the items will not be possible to dismantle or re-assemble in same position back our team member will advise you in advance before dismantling and there will be no grantee later on, we try our best to put items back in same condition but sometime this is not possible due to old furniture’s or the items have been moved already and assemble many times and it can cause problem re-assembling again.

29- Piano removals quote is ground to ground floor only- we don’t carry piano on stairs unless this agreed in writing beforehand, there will be grantee or damage responsibility if customer insist to carry on the job to complete such as items piano on stairs etc. etc.

30- Removals van/truck each quotation will explain the number of vehicle and size in each quotation, in case we can’t fit the items in agreed quotation provided in advance and additional vehicle require on the day there will be reasonable charges apply on the day for additional vehicle to send out. It’s simply we can’t afford extra service for free if that’s not in agreed in quotation.

31- Parking distance-: If parking is more than 10 meter away at any property from customer main door and we are not informed in writing before or during the quotation or booking process there may be extra additional cost to pay on the day to cover labour cost, Stairs charges apply separately to carry goods up and down unless agreed this in quotation before in writing.

OUR LIABILITY FOR LOSS AND DAMAGE TO THE GOODS:

Its customer responsibility to provide us each item value in writing before starting the job or during the quotation or booking progress, so we can provide the right quotation, and can see if its possible for us to carry out the job or not.

If a customer doesn’t provide for there each items value in advance during the quotation or booking process so We do not know the value of Your Goods therefore we limit our liability to a fixed limit per item. The amount of risk we accept under this condition is reflected in our price for the Services. If you wish us to increase our limit of liability per item you agree to pay a higher price for the Services. Unless agreed otherwise in writing, if we are negligent or in breach of contract we will pay you up to £40 for each item which is either lost or damaged to cover the cost of repairing or replacing that item. For the purposes of this contract an item is defined as follows:

The contents of a box, parcel, package, carton or similar container; sofas, wardrobes, table, fridge freezer, TV, or any other bulky item and any other object, suite, set or thing that is moved handled or stored by us. It is your responsibility to insure Your Goods against loss or damage.

LIMITS OF LIABILITY FOR DAMAGE TO PREMISES:

If we are negligent or in breach of contract or otherwise responsible for causing loss or damage to your premises we will pay you either; A the cost of repairing the damaged area to a maximum limit of £75; or B up to a maximum of £75 on each premises.

Insurance Excess fees £250 each claim: If a customer wish to make an insurance claim there will be £250 excess fees to pay to insurance directly or to us once the claim is accepted. This is clearly part of sunlight removals policy as we can’t afford to pay excess fees for customer if they are making an insurance claim under Sunlight Removals Policy. This will be customer responsibility to pay excess fees for there each claim or Insurance Company will deduct excess fees from the total amount.

EXCLUSIONS OF LIABILITY:

We shall not be liable for:
A: loss or damage caused by fire at your property. You must take out fire insurance to cover Your Goods against this risk. If you ask us in writing to arrange insurance cover for You, We will, provided you declare the full value of Your Goods and pay the premium in advance. Details of the insurance we can arrange are available upon request.
B: loss or damage caused where Goods have been packed or unpacked by you or others;
C: loss or damage caused by changes in atmospheric conditions including but not limited to dampness, mould or mildew, rusting, tarnishing, corrosion, or gradual deterioration unless directly attributable to an ingress of water caused by Our negligence or breach of contract;
D: loss or damage caused by vermin, moth, or other infestation;
E: loss or damage caused if Goods have any inherent defects or suffer from any inherent vice\fault;

F: for any delay of failure to perform the Services due to circumstances outside Our control which shall include but not limited to fire, war, sabotage, civil disturbance, acts or restrictions, byelaws, prohibitions or measures on the part of local or government authority, industrial disputes, embargoes, bad weather or equipment or vehicle breakdown.

32- The insurance values are taken from the removals quote, which Sunlight Removals shall issue before starting the removal. Typically, Sunlight Removals will quote for insurance values of £25,000 per van, though the exact figure will be listed in the quote (email).

33- Due to safety reasons, our removals crew will not take off their shoes, while the removals job is being carried out. Should customers wish to prevent damage to their carpets/flooring, they must ensure that they lay down protective sheets of their own.

34- Electrical and gas appliances will not be unplugged by our staff.

35- Flammable liquids, such as petroleum based fluids or oil based paints shall not be permitted in our vehicles.

36- Explosive items, such as gas cylinders shall not be permitted in our vehicles.

37- Boxes containing miscellaneous items will be left on the main floor (usually the ground floor), unless previously agreed.

38- Deposits are not refundable. We take deposit to reserve slot in advance and if a customer change their mind for some reason we can’t refund the deposit unless agreed in writing before.

39- Any changes to the original confirmed moving date must be notified at least 7 days before the removal date. If less than 7 days’ notice is given, the customer shall be charged a penalty of 25% (of the full service being provided). This penalty shall be payable before the start of the job.

40- Should the customer cancel or postpone the move giving less than 24 hours’ notice, they shall be liable to pay the full amount.

41- Any cancellation must be advised at least 72 hours before the agreed moving date. Otherwise the customer will be liable for the full amount.

42- Card Details & Payment: Should you make any payments by debit/credit card, your card details may be held on our (secure) system, until your removal is completed and the costs of the removal have been fully paid. b) Once full payment for your removal is received, any card details we may have, shall be destroyed. c) We reserve the right to take payment from the card (whose details are on our system), for the outstanding costs of the removal.

43- For any removals job which is scheduled to move outside of London, the invoice shall be payable before the items are loaded onto our Lorries.

44- In order to ensure the validity of our insurance policies, if we provide packing services, our removals crew shall only use packing materials supplied by Sunlight Removals.

ADDITIONAL CONDITIONS
A: Registered address: You must provide a postal and where possible an e-mail address to which all communications are to be directed and shall notify us in writing of any change. ALL communications to You will be treated as having been duly served and received by e-mail on the day it is sent or 3 days after posting by first class post if sent by post to the registered address or the address from which the last communication was received by Us; If We are unable to contact You at the address advised, You will be responsible for all costs we incur in establishing your whereabouts.
B: Inventory: If we provide an inventory or receipt for Goods it need not state the contents of any article, suite, case, bundle, package or other container. The inventory or receipt shall be final except for any specific item which you may point out in writing within seven days of receiving the inventory. No claim may be made in respect of any item not described in the inventory or receipt.
C: Revision of storage charges: Storage charges are subject to revision and you will be notified of any increase in writing 30 days before the increase comes into effect.
D: Termination by Us: If payment due from you is not in arrears we may end this Agreement by giving You 30 days’ notice.